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X
Our Terms and Conditions have changed.
As part of our ongoing efforts to improve Anytime Booking for our users, we have updated our Terms and Conditions. Please review the updated Terms and Conditions below.
Date of update: 1st March 2020
Please tick to confirm you have read and understood the above Terms and Conditions.
Thank you. Your email has been sent. Check the email log for the delivery status.
Status: You have credits. Click here to manage your text messaging account.
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EMAIL TYPE
SENT
NEW CUSTOMER
PROVISIONAL
DEPOSIT
FULL
FURTHER PAYMENT
BALANCE REMINDER
BALANCE OVERDUE
PRE ARRIVAL (1)
PRE ARRIVAL (2)
PRE DEPARTURE
FOLLOW-UP (1)
FOLLOW-UP (2)
AMENDED
RE-BOOKED
CANCELLED
CREDIT
YOUR BOOKING
OWNER (NEW BOOKING)
OWNER (CANCEL BOOKING)
HOUSEKEEPER (NEW BOOKING)
HOUSEKEEPER (CANCEL BOOKING)
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Important! Please note: This will recalculate the costs of your booking based upon the current rates setup on the booking system. If your rates have changed since this booking was orignally made and you wish to keep the current booking costs, please click the Cancel button below, otherwise click OK to continue.
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Amendments to Pitchup bookings on Anytime are currently not synced with Pitchup
Cancelling Bookings
If you need to cancel a Pitchup Booking make sure you also cancel it on Pitchup. If a booking is not cancelled on both sides it will result in differences in data.
Amending Bookings
1. Moving a booking between pitches
This scenario is the only time that a booking can safely be moved and it be reflected on Pitchup.
2. Extending the date range of a booking
In this scenario a booking may need to be extended by one or two days either side of the existing booking.
You have a few options.
You block off the date/s required. The block offs will then sync with Pitchup.
You create a new booking. This will sync with Pitchup. The downside here is you will need to take payment at the point of booking or end up having to chase the customer for additional fees at a later date. Either way the Pitchup PayUp routine will still run.
You cancel the booking on Pitchup and on Anytime and then, having noted the customer email address, recreate a new booking. The downside here is that your reporting might be affected as they have a deposit for one booking and potentially a deposit and balance for another booking. The Payup routine will also not run.
3. The Customer wants to move the date range completely
To amend a booking from its current date range, you will need to cancel the booking on both sides and create a new booking from Anytime. This will cancel Pitchup Payup and all payments. All email correspondence will then be dealt with by Anytime. The new booking will sync as normal with Pitchup.
Amendments to Pitchup bookings on Anytime are currently not synced with Pitchup
Cancelling Bookings
If you need to cancel a Pitchup Booking make sure you also cancel it on Pitchup. If a booking is not cancelled on both sides it will result in differences in data.
Amending Bookings
1. Moving a booking between pitches
This scenario is the only time that a booking can safely be moved and it be reflected on Pitchup.
2. Extending the date range of a booking
In this scenario a booking may need to be extended by one or two days either side of the existing booking.
You have a few options.
You block off the date/s required. The block offs will then sync with Pitchup.
You create a new booking. This will sync with Pitchup. The downside here is you will need to take payment at the point of booking or end up having to chase the customer for additional fees at a later date. Either way the Pitchup PayUp routine will still run.
You cancel the booking on Pitchup and on Anytime and then, having noted the customer email address, recreate a new booking. The downside here is that your reporting might be affected as they have a deposit for one booking and potentially a deposit and balance for another booking. The Payup routine will also not run.
3. The Customer wants to move the date range completely
To amend a booking from its current date range, you will need to cancel the booking on both sides and create a new booking from Anytime. This will cancel Pitchup Payup and all payments. All email correspondence will then be dealt with by Anytime. The new booking will sync as normal with Pitchup.
